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Animals
Animals are not allowed onto the festival site.

ATM
We will provide ATMs in front of the festival site. You can find their exact location on our area map soon.

Camping
Berlin Festival does not provide camping facilities due to its location in the city centre. You can find offers and tips regarding accommodation in Berlin right here.

Cashback
You still have some money on your RFID chip? No problem. The week after the festival, you’ll be able to log in via login.berlinfestival.de to transfer the remaining balance back to a bank account of your choice. Unfortunately, we cannot do this at the festival site due to security reasons.

Cashless Payment
When checking in, you will receive your personal festival wristband, which will be equipped with a small tag. This tag will be your personal wallet, which is linked to your account. You can top up balance at one of our top up stations or online in your festival account. On the ground we accept cash, debit and credit cards (with PIN). If you do a preload of at least 55€ through your festival account, we offer you 5€ of free drinks and if you preload more than 100€, we even offer you 10€ of free drinks. Log in an get your extra cash!

Cloak room
Friday: 6pm–6am
Saturday: noon–6am
Sunday: noon–3am

Cup deposit
A deposit will be charged for all cups on the festival site. We work on a uniform deposit system which we will discuss with all the participating clubs. Unfortunately not all participating food stalls accept our deposit system. We hope you understand.

Consideration/Rights of the location/decisional authority
So that the festival visit is a great experience with lasting memories, we would ask that all festival visitors be tolerant, considerate, have moral courage and to help in the case of emergencies. The rights of the location remain for the complete duration of the festival with the festival organisers and their delegated third parties. The instructions of the security company of the promoter are to be obeyed.

People who wear clothing with dehumanizing, homophobic or right-wing extremist backgrounds will not be allowed into the venue and won’t receive a refund. People who are in the location who express the above opinions, will be asked to leave the location without a refund.

Drinks and food / forbidden items
It is not allowed to bring glass containers, plastic bottles, PET bottles, cans or food and cooler bags to the festival site.

Heavy containers, torches, pyrotechnical devices, sparklers, weapons of any kind and other dangerous objects are not allowed at the festival site.

It is forbidden to bring any weapons, explosives or torches. The non-observance of this will result in removal from the festival site.

Earplugs
The festival visitor should avoid any damage to their ear or to their health so we would recommend that earplugs be used. They can be found at the Festival Guide stand.

Environment
Please respect the environment and use the available rubbish bins!

First aid
Medical services will be available at the festival and will take care of you when needed. There will be signs. If you are a diabetic, please bring enough insulin with you and please ensure that you eat appropriately at the food stands. You and your friends should investigate where the medical services are in advance in case you find yourself in an emergency.

General terms and condtions
All our general terms and conditions are listed here.

Lost and found
Lost items can be handed in at the info point. Items, which are not collected, will be delivered to the lost and found office Bezirksamt Friedrichshain-Kreuzberg (Frankfurter Allee 35/37, 10247 Berlin)

Opening hours
Friday: 6pm–6am
Saturday: noon–6am
Sunday: noon–3am (Last entry: 11pm)

Personalised tickets
For the first time this year, Berlin Festival tickets are personalised. For further info on our reasons, please click here. For any questions you might have, click here. If this doesn’t help, don’t hesitate to ask us: [email protected]

Photography, audio and video recording
It is permitted to take photos with your mobile phone as well as compact cameras in a private capacity. Cameras that are obviously not used in a private capacity (in terms of size and type) are not permitted. Professional audio and video recording of the artists is prohibited. Generally all types of recordings without the explicit permission of the promoter or of any artist are forbidden and the publicity of such recordings online or offline will be dealt with a penalty.

Protection of minors and youths
Laws on the protection of Minors in public are apply on the festival site. The regulations on serving and consuming alcoholic drinks and tobacco also apply on the complete festival site. Please find further info in our general terms and conditions.

Tickets/wristband exchange
Entering the festival site is only possible with a valid, undamaged ticket or festival wristband. Show your ticket on entering the first time to receive a festival wristband which will grant to access to all of Berlin Festival’s clubs and events. You need to wear your festival wristband on your wrist for the duration of the festival. Damaged wristbands can no longer be accepted as valid.

On entering a club or event location, you will be checked by our security. Please note that our tickets are personalised for the first time this year. Please make sure to have a valid ID and Berlin Festival ticket ready on entering the site for the first time. To find out how to personlise your ticket, click here.

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